Policies

  • Payment Methods

    OrthoMed.ca accepts Visa, MasterCard.
    You can order items via the following methods:
    Web site: http://www.orthomed.ca/

  • Shipping

    Orders are shipped via Purolator, FedEX and Canada Post. The majority of parcels are shipped next day priority. Heavier items and lower cost items may be shipped with a 2 - 6 day delivery to keep our costs down. SHIPPING IS FREE . Orders placed by 12pm EST Monday - Friday are usually shipped same day. A tracking number is provided via email and is automated. ( out of stock items normally ship within 2 business days ) Returns and exchanges are also free shipping.  Shipping  to apartment buildings or PO Boxes is available but if you can provide an alternative address this will expedite the shipping time. If we are unsure of your address or if we need to confirm something we will contact you via email.
  • Privacy Policy / Security

    At OrthoMed, protecting the security and confidentiality of your data is a responsibility we take very seriously. We will never disclose any personal information you provide such as name, address, phone number or email, and your purchase history will never be revealed to any third parties.

    Credit card information is never stored or retained, and information provided is encrypted during transmission using Secure Sockets Layer (SSL) software, so your data is always kept protected and secure at the highest level. This is our promise to you.

  • Returns

    With in 30 days returns are simple, even if you have worn the product, lost the packaging etc. We too shop online and understand how hard it is to keep all packaging and even opening packages without damaging it. That is our problem not yours.. Return shipping is also free !! Please send your request to returns@orthomed.ca. If you have your order # great if not no worries, provide me the name the order was under, the item and we will locate your order in our system. I will respond the same day if not the same hour of your request.    
  • Exchanges / Warranty

    Orthomed.ca is committed to no risk online shopping for you so if you have ordered the wrong size / product and require an exchange please email exchange@orthomed.ca and let us make it right at our expense not yours. We will cover the return shipping and also the shipping of the exchange back to you! Product / Warranty issues can be sent to warranty@orthomed.ca and once again we will handle everything for you. Simple safe and speedy. We will make it right.
  • Backordered Items

    OrthoMed.ca does its best to keep all items in stock but sometimes demand can exceed supply, and a product will be listed as “Backordered.” Backordered products will be shipped as soon as possible.

  • Money Back Guarantee

    Quite simply, we want your purchase to work for you. Our no-risk, unconditional 30-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may exchange the item or return the product for a refund of the full purchase price. Please note: Custom Knee Braces do not qualify for the 30 Day Money Back Guarantee.

OrthoMed Brands