Policies

  • Payment Methods

    OrthoMed.ca accepts Visa, MasterCard.
    You can order items via the following methods:
    Web site: http://www.orthomed.ca/

  • Shipping

    Orders are shipped via Purolator, FedEX and Canada Post. The majority of parcels are shipped next day priority. Heavier items and lower cost items may be shipped with a 2 - 6 day delivery to keep costs down. SHIPPING IS FREE . 

    Orders placed by 12pm EST Monday - Friday will be shipped same day. 
    A tracking number is provided via email and is automated.

    ( out of stock items normally ship within 2 business days )
    Returns and exchanges are also free shipping. 

     Shipping  to apartment buildings or PO Boxes is available but if you can provide an alternative address this will expedite the shipping time. If we are unsure of your address or if we need to confirm something we will contact you via email.

  • Privacy Policy / Security

    At OrthoMed, protecting the security and confidentiality of your data is a responsibility we take very seriously. We will never disclose any personal information you provide such as name, address, phone number or email, and your purchase history will never be revealed to any third parties.

    Credit card information is never stored or retained, and information provided is encrypted during transmission using Secure Sockets Layer (SSL) software, so your data is always kept protected and secure at the highest level. This is our promise to you.

  • Returns

    1. Send an email to returns@orthomed.ca with the following information. Be sure to use the same email address used when your order was placed.

      • Your order #
      • Your name, address, phone number
      • The item(s) and quantity you are returning. Please include item number(s)
      • The reason(s) for your return. To expedite your return, please provide a specific reason for each and every item you are sending back.#
        • Product not as expected
        • Exchange for upgrade
        • Duplicate Order
        • Ordered wrong product
        • Defective Item
    2. We will respond within 1-2 business days via email (phone call if no email address on file) with your Returns Authorization (RA) #. Your item will be shipped with a return shipping label as part of our no hassle return policy.

    3. Once we have received and processed your return we will provide a refund via your original form of payment. You will be notified via email of this credit if we have your email address on file. It can take 2-3 weeks from the time we receive your item at our return facility to process your credit. If it’s been over 3 weeks and you still don’t have your credit, email returns@orthomed.ca with your tracking information so we can research this for you and your request will be expedited.

      Lastly, if you prefer to call vs. email, please feel free to do so. We just find it easier to handle these requests via email as it takes time for us to generate a RA#. Rather than having you wait for a call back from us, we find we can provide a better experience for our customers if they initiate this process via email. Again, feel free to call us at 1-888-300-0063 if you need to. We are here to help.

  • Exchanges

    Orthomed.ca is committed to no risk online shopping for you so if you have ordered the wrong size and require an exchange please email exchange@orthomed.ca and let us make it right at our expense not yours. We will cover the return shipping and also the shipping of the exchange back to you!

  • Backordered Items

    OrthoMed.ca does its best to keep all items in stock but sometimes demand can exceed supply, and a product will be listed as “Backordered.” Backordered products will be shipped as soon as possible.

  • Money Back Guarantee

    Quite simply, we want your purchase to work for you. Our no-risk, unconditional 30-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may exchange the item or return the product for a refund of the full purchase price. Please note: Custom Knee Braces do not qualify for the 30 Day Money Back Guarantee.

OrthoMed Brands