Policies

Payment Methods

ALL PRICES ARE IN CANADIAN DOLLARS.  We accept the following payment methods: American Express, Visa, MasterCard, Discover, and JCB. Visa Debit and MasterCard Debit are also accepted payment options.

    Shipping

    We offer a free shipping option for a four to seven business day delivery time. We also have an express shipping option available for a ten dollar charge which is scheduled for a two to three business day delivery time. This shipping charge is NOT refundable for returns under our return policy, however, if we cannot get your order to you in two to three business days, we will refund your shipping charge. Shipments to apartment buildings and PO Boxes are available, however, please provide an alternative address to expedite the shipping time. If we are unsure of your address, we will contact you via phone or email. Please note: if recipient is in a remote location, there may be a delay in shipping time due to Courier’s ability to reach those areas.

    Orders placed before 2:00 pm EST Monday to Friday are usually shipped same day. Orders placed after 2:00 pm EST are considered the following days orders. Day one of your order does not count as a business day towards the shipping timeline (as per couriers' rules). Update emails are sent to you for each change in order status:   

    1. PROCESSING - order received

    2. ENTERED - order submitted to the appropriate warehouse

    3. PREPPED FOR SHIPMENT - stock verified and product is ready to be shipped.

    4. COMPLETE - The item has shipped and tracking information has been emailed to you.

    Returns and exchanges within our return policy are provided with free return and exchange shipping. 

      Privacy Policy / Security

      At OrthoMed, protecting the security and confidentiality of your data is a responsibility we take seriously. We will never disclose any personal information you provide such as name, address, phone number or email. In addition, your purchase history will never be revealed to any third parties.

      Credit card information is never retained, and information provided is encrypted during transmission using Secure Socket Layer (SSL) software, so your data is always kept protected and secure at the highest level. This is our promise to you.

        Returns

        Returns are simple, even if you have worn the product, lost the packaging etc. Please send your request to returns@orthomed.ca for the returns department to begin the process. If you have your order number or the name associated with the order, please provide it in your email so we can locate your order in our system. We ask that you please provide the original packaging, if possible, with your return. We understand how hard it is to keep all packaging and even opening packages without damaging them. Please place your item in a suitable shipment box to ship the item(s) back with our pre-paid return label. We will provide you with a free return shipping label to return the product back to us if you fit within our return policy guidelines.

        Please note: Custom Knee Braces, Bone Growth Stimulators, Cold Therapy Products, DRYPro Cast Relief, ComfiHips, Tens and like units do not qualify for the 30 Day Money Back Guarantee.

        iWalk, DRYPro Products, Rigid Ankle/Foot Immobilizers and Shoulder Immobilizers/Slings are subject to a 5 day return policy from time of delivery.

          Exchanges

          OrthoMed is committed to a no risk online shopping experience. If you have ordered the wrong size or product and require an exchange please email exchanges@orthomed.ca and let us make it right for you. We will cover the return shipping fees and also the shipping of the exchange item back to you.

          Warranty issues may be sent to warranty@orthomed.ca and once again we will handle everything for you. Simple, safe, and quick. We will make it right.

            Backordered Items

            OrthoMed does its best to keep all items in stock but sometimes demand can exceed supply, and a product will be listed as backordered. Backordered products will be shipped as soon as possible and updates will be provided to you along the way.

              Money Back Guarantee

              Quite simply, we want your purchase to work for you. Our no-risk, 30-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may exchange the item or return the product for a refund of the full purchase price.

              Please note, for regulation or indication purposes some items are subject to different money back guarantee rules, this includes: Custom Knee Braces, Bone Growth Stimulators, Cold Therapy Products, DRYPro Cast Relief, ComfiHips, Tens and like units. iWalk2.0, DRYPro Products, Rigid Ankle/Foot Immobilizers and Shoulder Immobilizers/Slings are subject to a 5 day return policy from time of delivery.

                OrthoMed Brands