Find the Best Brace or Support: Advice Included!

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Money Back Guarantee
Advice
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Best Policies in the Industry

Quite simply, we want your purchase to work for you. Our low-risk, 30-Day Money Back Guarantee (with only a few exceptions) allows you ample time to see if your investment in your health is doing the job you expect and deserve. If after trying the product within this time frame you are not completely satisfied, you may return the product for a refund of the full purchase price no matter the condition*Money back guarantee

Note: we want all of our customers to be happy, that's why over 90% of our products are covered by our industry leading money back guarantee. Due to health regulations, product design or use indications a few exclusions apply: 

  • Cold therapy products and accessories, Theratherm digital moist heat pads, Boxer Brief/Boxer Products, Bone growth stimulators, custom braces, DRYPro Cast Relief, ComfiHips, Muscle Aid Tape, Compex FIXX, TENS, AYRE and like units are not returnable.
  • iWalk3.0, Post-Operative braces and shoes, DRYPro products, rigid ankle/foot immobilizers, Barefoot Science Products and shoulder immobilizers/slings are subject to a 5 day return policy from delivery.

*We understand how hard it is to keep all packaging and even opening packages without damaging them, but we ask that you do your best to keep everything in good 'like new' condition. If all packaging and instructions are returned along with the item(s) in a parcel box, a full refund will be applied to the credit card that was used to make the original purchase. If the items are returned without the original packaging/instructions, or the item(s) were not put within a secondary box/protective packaging for shipment, a 10% restocking fee will be deducted from your refund.

Shipping, it's Fast

We have two low priced flat rate express options, FAST: 4 to 6 business days shipping for only $9.99 and FASTER: 1 to 4 business days shipping for only $16.99. With our flat rate shipping options if we cannot get your order to you in the specified time frame, we will refund your shipping charge. We also offer FREE: 6 to 8 business days shipping on orders of $150 or more. You also get FREE shipping on exchanges and returns on all orders - We make it easy!

Note: orders placed before 2:00 pm EST Monday to Friday are usually shipped same day. Orders placed after 2:00 pm EST are considered the following days orders. The day you place your order is Day 0 (so it does not count as a business day towards the shipping timeline as per couriers' rules). You should also note, that in many cases, we are able to deliver the product to you faster than the stated timelines depending on the product you order and your location. Update emails are sent to you for each change in order status:   

  1. PROCESSING - order received
  2. COMPLETE - The item has shipped and tracking information has been emailed to you.

Also note: Shipments to apartment buildings and PO Boxes are available, however, please provide an alternative address to expedite the shipping time. If we are unsure of your address, we will contact you by phone or email. If you are in a remote location, there may be a delay in shipping time due to the courier's ability to reach those areas. Shipping charges are not refundable for returns under our return policy.

Returns - We pay the return shipping within the first 10 days!

Use it, try it, not happy? Returns are simple, even if you have worn the product. Our low-risk, 30-Day Money Back Guarantee (with only a few exceptions) allows you ample time to see if your investment in your health is doing the job you expect and deserve. We offer two great options for return shipping: if you request a return within the first 10 days of receiving your product we will pay the return shipping, after 10 days we offer a flat rate return shipping charge of only $10 plus HST. 

How to Return: Please send your request to returns@orthomed.ca for the returns department to begin the process. We will guide you through the steps to complete your return as quickly and easily as possible. If you have your order number or the name associated with the order, please provide it in your email so we can locate your order in our system.

Due to health regulations, product design or use indications a few exclusions apply: 

  • Cold therapy products and accessories, Theratherm digital moist heat pads, Boxer Brief/Boxer Products, Bone growth stimulators, custom braces, DRYPro Cast Relief, ComfiHips, Muscle Aid Tape, Compex FIXX, TENS, AYRE and like units are not returnable.
  • iWalk3.0, Post-Operative braces and shoes, DRYPro products, rigid ankle/foot immobilizers, Barefoot Science Products and shoulder immobilizers/slings are subject to a 5 day return policy from delivery.

Please place your item in a suitable shipment box to ship the item(s) back with our pre-paid return label (we suggest re-using the box that we shipped the items to you). The authorized items must be dropped off at Canada Post on or before the final day of return timeframe to be eligible for refund. We understand how hard it is to keep all packaging and even opening packages without damaging them, but we ask that you do your best to keep everything in good 'like new' condition. Please return all packaging and instructions with your return to receive a full refund. If the items are returned without the original packaging/instructions, or the item(s) were not put within a secondary box/protective packaging for shipment, a 10% restocking fee will be deducted from your refund.

To deter against insurance fraud, in the event of a request for a refund we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund. If an individual is abusing our return and refund policies, your order will be placed on hold and you will be notified of an additional restocking fee of up to 25% before items are shipped.

Exchanges - Advice Included

OrthoMed is committed to a low-risk online shopping experience. If you need a different size or you want to exchange for a different product, we've got you covered. We pay the return shipping fees when you request an exchange within the first 10 days after receiving your order. Plus, with our Advice Included model our team is standing by to help you figure out what product or size might be better for you.

How to Exchange: if you have ordered the wrong size or product and require an exchange please email exchanges@orthomed.ca. We will send you a pre-paid shipping label by email to cover the shipping fees. Please note we cover the return shipping fees when you request an exchange within the first 10 days of receiving your product. After 10 days we offer a flat rate return shipping charge of only $10 plus HST. Also note, we cover the return shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange. Outbound shipping rates still apply.

Note: Please return all packaging and instructions and place your item in a suitable shipment box with the pre-paid label attached. The authorized items must be dropped off at Canada Post on or before the final day of return timeframe to be eligible for refund.

Warranty Concerns?

If you have a concern with any product or have warranty issues, please email us at warranty@orthomed.ca and once again we will handle everything for you.

Other Policies 

Payment Methods

ALL PRICES ARE IN CANADIAN DOLLARS. We accept the following payment methods:

  • Credit Cards: American Express, Visa, MasterCard, Discover, and JCB.
  • Visa Debit and MasterCard Debit.
  • Apple Pay and PayPal.

International Shipping

OrthoMed does not provide international shipping at this time.

Backordered Items

OrthoMed does its best to keep all items in stock but sometimes demand can exceed supply, and a product will be listed as backordered. Backordered products will be shipped as soon as possible and updates will be provided to you along the way. 

If you do not wish to wait for the item to be re-stocked our team is available to assist you in finding an alternative option from our store or you can choose to have the order refunded. 

Privacy Policy / Security

At OrthoMed, protecting the security and confidentiality of your data is a responsibility we take seriously. We will never disclose any personal information you provide such as name, address, phone number or email. In addition, your purchase history will never be revealed to any third parties.

Credit card information is encrypted during transmission using Secure Socket Layer (SSL) software, so your data is always kept protected and secure at the highest level. This is our promise to you.