ORTHOMED IS THE BEST IN THE BUSINESS!
We offer fast advice, quick shipping and easy no hassle returns. Shipping is free in all directions! including your purchase and returns. No gimmicks, no hidden costs – We make it easy!
Orders - Free Shipping
We are proud to offer FREE 5 to 7 business day ground shipping anywhere in Canada with no minimum purchase required. We always provide you with tracking information through a confirmation email and in addition, you can also login to your account 24/7 to see the status of your shipment.
We are pleased to offer two low priced express shipping options, FASTER 4-5 business day shipping for only $10.00 and FASTEST 2-3 business day shipping for only $14.00. Order day is counted as day zero (courier's rules) This shipping charge is not refundable if items are returned for any reason. If we are unable to have your item delivered to you in the specified time frame we will refund your express shipping charge.
Returns – 30 day money back guarantee
Use it, try it, not happy? Returns are simple, even if you have worn the product, lost the packaging etc. we've got you covered. The best part, we offer two great options for return shipping: if you request a return within the first 10 days of receiving your product we pay the return shipping, after 10 days we offer a flat rate return shipping charge of only $10 plus HST. Just send a request to firstname.lastname@example.org. If possible, try and have your original order number to reference. If you cannot find your order number, please provide the name the order was purchased under and we will locate you in our system. We will provide an email response the same business day.
We want all of our customers to be happy, over 99% of our products are covered by our industry leading money back guarantee. Due to health regulations, product design or use indications some exclusions apply;
- iWalk 2.0, Rebound Crutches - 5 day return policy
- Theratherm Moist Heat Pads - 5 day return policy
- DRYPro Products - 5 day return policy
- Rigid ankle / Foot immobilizers - 5 day return policy
- Shoulder immobilizers / slings - 5 day return policy
- Bone Growth Stimulators - non returnable
- Cold Therapy products - non returnable
- Tens and Like Units - non returnable
- Showereez - non returnable
- DRYPro Cast Relief - non returnable
- ComfiHips - non returnable
If you have a concern with any product or have warranty issues, please email us at email@example.com and we will handle everything for you. Simple, convenient and speedy. We will make it right.