ORTHOMED IS THE BEST IN THE BUSINESS!
We offer fast advice, quick shipping, easy exchanges and no hassle returns. Shipping is free on orders of $150 or more. We also offer free shipping on exchanges or returns. No gimmicks, no hidden costs – We make it easy!
We are proud to offer FREE 7 to 9 business day ground shipping anywhere in Canada on orders of $150 or more. We always provide you with tracking information through a confirmation email and in addition, you can also login to your account 24/7 to see the status of your shipment.
We also offer two low priced express shipping options, FAST 3 to 7 business day shipping for only $8.99 and FASTER 1 to 3 business day shipping for only $15.99. Order day is counted as day zero (courier's rules). This shipping charge is not refundable if items are returned for any reason. If we are unable to have your item delivered to you in the specified time frame we will refund your express shipping charge.
Exchanges - We Pay the Shipping
OrthoMed is committed to a low-risk online shopping experience. If you need a different size or want to exchange for a different product, we've got you covered. We pay the return shipping fees for your exchange, and best of all, with our Advice Included model our team is standing by to help you figure out what product would be best for you. If you require an exchange, please email firstname.lastname@example.org and let us make it right for you. We will quickly place a new order for you, and we will send you a pre-paid shipping label by email to cover the shipping fees. Please note we cover the shipping fees for the first exchange on your order when you request an exchange within the first 10 days of receiving your product. After 10 days we offer a flat rate return shipping charge of only $10 plus HST. Also note, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange.
Returns – 30 day money back guarantee
Use it, try it, not happy? Returns are simple, even if you have worn the product, we've got you covered. The best part, we offer two great options for return shipping: if you request a return within the first 10 days of receiving your product we pay the return shipping, after 10 days we offer a flat rate return shipping charge of only $10 plus HST. Just send a request to email@example.com. If possible, try and have your original order number to reference. If you cannot find your order number, please provide the name the order was purchased under and we will locate you in our system. We will provide an email response the same business day. Please return all packaging and instructions and place your item in a suitable shipment box with our pre-paid return label to receive your full refund.
We want all of our customers to be happy, that's why over 90% of our products are covered by our industry leading money back guarantee. Due to health regulations, product design or use indications some exclusions apply;
- iWalk 2.0, Rebound Crutches - 5 day return policy
- Theratherm Moist Heat Pads - 5 day return policy
- DRYPro Products - 5 day return policy
- Rigid ankle / Foot immobilizers - 5 day return policy
- Shoulder immobilizers / slings - 5 day return policy
- Bone Growth Stimulators - non returnable
- Cold Therapy products - non returnable
- TENS and Like Units/Accessories - non returnable
- Showereez - non returnable
- Custom braces - non returnable
- DRYPro Cast Relief - non returnable
- ComfiHips - non returnable
If you have a concern with any product or have warranty issues, please email us at firstname.lastname@example.org and we will handle everything for you. Simple, convenient and speedy. We will make it right.