DonJoy Velocity Ankle Brace
Velocity represents an evolution in DonJoy ankle brace technology, utilizing several new, proprietary design features, resulting in a new level of ankle brace performance and providing the foundation for successful ankle injury prevention and treatment.
The Velocity ES ( Extra Support ) and MS ( Moderate Support ) have a foot and ankle speed wrap to apply compression for acute ankle injuries and to control inflammation.
The Velocity LS ( Light Support ) is recommended for prophylactic use or for patients who do not have an acute ankle sprain with inflammation.
Velocity Ankle Braces are used to treat or prevent the following injuries:
- Inversion Ankle Sprains
- Eversion Ankle Sprains
- Unnatural Rotation of the Ankle
Product Features…and the benefits you’ll experience!
- Low Profile and Lightweight
This brace easily fits into your shoe giving you the extra support you need without bulkiness. - Anatomically Designed Bilateral Hinges
You get to experience natural, unrestricted movement while wearing this brace. - Moldable Foot Plate
Enjoy the benefits of a custom fit with out the cost! - R3 Technology (Rapid-Rigid-Ratched) in the Calf Cuff
Provides compression to your ankle joint to prevent swelling. - Rigid Uprights
Gives extra protection to your ankle in case of impact.
Instructions for Use…how to put on your DonJoy Velocity Ankle Brace.
 Step 1: Unfasten and loosen all straps. Place ankle in the brace and position at 90o. |
 Step 2: Wrap and secure calf liner. |
 Step 3: Insert calf ratchet strap end through opening on the opposite calf ratchet strap. |
 Step 4: Pull, wrap, and lock both calf ratchet straps snugly into place without impairing circulation. |
 Step 5: Align tongue with the center of the forefoot. |
 Step 6: Pull and wrap ankle strap(s) snugly into place without impairing circulation. |
How to use the heat moldable foot plate.
1. Remove inner liner and outer shell (ES version).
2. Apply heat evenly to the area of interest using a heat gun. Heat molding the foot plate should be performed by medical professionals only. Do not use an oven, boiling water, or any heat source other than a heat gun. Do not heat foot plate to more than 300F as melting may occur. Do not attempt to heat mold any component other than the foot plate. If heated, the rivets will readily burn bare skin.
3. Manually form desired changes with gloved hands prior to cooling. Do not attempt to form components against bare skin.
4. Reheat and continue forming as necessary.
5. The foot plate will retain heat after heat source is removed. Allow sufficient cooling time prior to making contact with bare skin.
ORTHOMED IS THE BEST IN THE BUSINESS!
We offer fast advice, quick shipping, easy exchanges and no hassle returns. Shipping is free on orders of $150 or more. We also offer free shipping on exchanges or returns. No gimmicks, no hidden costs – We make it easy!
Shipping, it's Fast
We offer two low priced express shipping options, FAST: 4 to 6 business days shipping for only $9.99 and FASTER: 1 to 4 business days shipping for only $16.99. Order day is counted as day zero (courier's rules). This shipping charge is not refundable if items are returned for any reason. If we are unable to have your item delivered to you in the specified time frame we will refund your express shipping charge.
We also offer FREE: 6 to 8 business days ground shipping anywhere in Canada on orders of $150 or more.
We always provide you with tracking information through a confirmation email and in addition, you can also login to your account 24/7 to see the status of your shipment.Exchanges - We Pay the Return Shipping
OrthoMed is committed to a low-risk online shopping experience. If you need a different size or want to exchange for a different product, we've got you covered. We pay the return shipping fees for your exchange, and best of all, with our Advice Included model our team is standing by to help you figure out what product would be best for you. If you require an exchange, please email exchanges@orthomed.ca and let us make it right for you. We will quickly place a new order for you, and we will send you a pre-paid shipping label by email to cover the shipping fees. Please note we cover the return shipping fees for the first exchange on your order when you request an exchange within the first 10 days of receiving your product. After 10 days we offer a flat rate return shipping charge of only $14.99 plus HST. Also note, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange. Outbound shipping rates still apply.
Returns – 30 day money back guarantee
Use it, try it, not happy? Returns are simple, even if you have worn the product, we've got you covered. The best part, we offer two great options for return shipping: if you request a return within the first 10 days of receiving your product we pay the return shipping, after 10 days we offer a flat rate return shipping charge of only $14.99 plus HST. Just send a request to returns@orthomed.ca. If possible, try and have your original order number to reference. If you cannot find your order number, please provide the name the order was purchased under and we will locate you in our system. We will provide an email response the same business day.
Please place your item in a suitable shipment box to ship the item(s) back with our pre-paid return label (we suggest re-using the box that we shipped the items to you). The authorized items must be dropped off at Canada Post on or before the final day of return timeframe to be eligible for refund. We understand how hard it is to keep all packaging and even opening packages without damaging them, but we ask that you do your best to keep everything in good 'like new' condition. Please return all packaging and instructions with your return to receive a full refund. If the items are returned without the original packaging/instructions, or the item(s) were not put within a secondary box/protective packaging for shipment, a 10% restocking fee will be deducted from your refund. Please note, shipping fees are not refunded for returns if we successfully delivered the product to you in the stated timeframe.
Important note regarding insurance reimbursement: To deter against insurance fraud, it is our policy that if we provide a customer with documentation for the purpose of seeking insurance reimbursement, and the customer subsequently requests a refund (in whole or in part), we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund(s).
If we suspect that an individual is abusing our return and refund policies for any reason, a restocking fee of up to 25% may be deducted from the refund amount(s) in our sole discretion.
** Exclusions**
We want all of our customers to be happy, that's why over 90% of our products are covered by our industry leading money back guarantee. Due to health regulations, product design or use indications some exclusions apply;
- iWalk 3.0 - 5 day return policy
- Compression socks/stockings - 5 day return policy
- DRYPro Products - 5 day return policy
- Rigid ankle / Foot immobilizers - 5 day return policy
- Shoulder immobilizers / slings - 5 day return policy
- Barefoot Science Products - 5 day return policy
- Post-operative braces and shoes - 5 day return policy
- Bone Growth Stimulators - non-returnable
- Cold Therapy products - non-returnable
- COMPEX TENS, FIXX, AYRE and Like Units/Accessories - non-returnable
- Custom braces - non-returnable
- Custom ordered compression socks/stockings - non-returnable
- DRYPro Cast Relief - non-returnable
- ComfiHips - non-returnable
- Hernia Brief/Boxer Products - non-returnable
- Theratherm Moist Heat Pads - non-returnable
- Muscle Aid and COMPEX Tape - non-returnable
Warranty Concerns?
If you have a concern with any product or have warranty issues, please email us at warranty@orthomed.ca and we will handle everything for you. Simple, convenient and speedy. We will make it right.
